National Citizen Service (NCS) (Project finished Summer 2016)

Project Summary

NCS is a unique full time; part-residential programme focused around fun and discovery, plus 30 hours committed to a community project that benefits both young people and the local community. Young people will build skills for work and life, while taking on new challenges and adventures, making new friends, and contributing to the local community through a social action project, aiming to get young people in Luton involved in the community and making a difference. The programme lends itself to a transition onto the Interact project once complete, as a continued effort to build social action projects for the local community.

Key Information

Project eligibility

All young people aged 16-17 – who have not completed the NCS programme previously.

Project timetable


Key partners / funders

National Citizen Service


Lead worker

Anna Butterworth – Youth Worker


Phone number

01582 544990


  • Develop team work, communication, interpersonal and networking skills.
  • See a project through from infancy to completion.
  • Work with other charities in the local community through application of their networking skills.
  • Develop confidence in their own abilities.
  • Get the opportunity to continue skills development through the Interact programme.

Case Studies

Project Case Study 1

Case 1 is a young person who had little confidence with heights which could have prevented them from accessing elements of the residential, were it not for the support of their peers. Case 1  struggled with the abseiling activity and became extremely nervous at the top of the wall. Two of their peers were at the top with them and the rest were on the ground. Their patience in waiting for them to come down and vocal support once they achieved this meant that the outcome was an achievement for not only Case 1  but for the whole group. It gave them the confidence to try the high ropes course first, before any of their peers and complete the leap of faith, something they would not have done previously.  Case 1  is currently applying the skills developed on residential with the support of their team and with renewed confidence to develop a social action project making a difference to others in the community.

Project Case Study 2

Case 2 is a young carer with Asperges. Prior to coming on NCS they were apprehensive and had anxiety about leaving home for such a long period of time. Case 2 is noise sensitive and so was allowed to have their headphones which might not have otherwise been appropriate. This meant they quickly adjusted to being comfortable in the environment as they knew that the staff supported their needs. Through consistent praise where they became involved in group activities, Case 2 thrived and quickly showed themselves to be a leader. The break through moment being where they chose to stand and sing for the rest of the group one morning. Their transition has enabled them to become a team leader for their social action project and they have since been offered her a volunteering opportunity at TOKKO on a Saturday.

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01582 544990

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