“I am currently in year 10 – a year away from completing my GCSEs – and I had to complete a two week placement for my work experience. I was unsure of what career path I wanted to take in the future but was interested in all aspects of business. I had heard about Tokko through meeting the executive manager at the Luton Mall so I sent an email regarding this opportunity that included information about myself and my interests. Hazel accepted my email and wanted to create an effective training plan to meet my learning outcomes and show me the work that Tokko undertakes to support young people.
Prior to my placement I met with Hazel, my mentor, and we had an informal interview. We discussed my plans for my placement and any other queries I had that had not already been answered. This made me feel more at ease and less nervous to start my placement.
On my first day I was introduced to the members of staff, who made me feel very welcome and I was given an in depth tour of the building and the health & safety procedures. I was instructed on how to operate office equipment including the: printer, laminator, shredder, guillotine, phones, gaming equipment, computer system and the answer phone system. Hazel had created a list of jobs for me to start off with including: shredding, laminating, tidying the infamous stationery cupboard, answering phones and updating the fire & emergency procedure posters.
Over the first week I completed a variety of jobs which improved my problem – solving, communication, customer service, self –management, literacy, numeracy, IT and teamwork skills. I was often faced with challenges which I overcame by finding out the correct information or seeking advice from my mentor. I completed the room utilisation spreadsheet for 2019 to ensure that Tokko are using their facilities as much as possible.
In addition I was set on 2 projects over the two weeks. I created an e-survey for Chums, CAMHS and Tokko which was related to the mental wellbeing of Luton’s young people and the performance of these services. My mentor then emailed it to CAMHS and Chums and they will respond to it over the month of February so that we can receive feedback before sending it out to other companies across Luton.
Furthermore, I had to create a brief which outlined the different ways in which we can integrate uniformed youth groups, e.g. Guides and cadets, into Tokko and their activities/projects. As a Guide myself and as a daughter of a guide leader I already had some background knowledge on how the system worked and what Guides are interested in. Tokko has some great facilities such as: climbing wall, kitchen, gaming floor and dance studio which could encourage them to visit to Tokko. Also, coming to Tokko and taking part in projects could link to some of their badges that are related to taking action, DofE and young leader qualifications. I then started to create a plan of action so that someone could uphold this after I leave.
After completing my work experience at Tokko I have partaken in plenty of experiences that I can put on my CV for my college application and future jobs. I have improved on my skills especially my communication and IT skills, which will be very useful in any job role. If you are thinking about doing a work experience placement you should pick Tokko as you learn many different skills that will set you up for later life.”