Privacy Policy

Last updated: 23 January 2026

This Privacy Policy describes how Tokko Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website at www.tokko.co.uk (the “Service”). We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Data Controller

The data controller responsible for your personal data is:

Tokko Ltd
7 Gordon Street
Luton
LU1 2QP
United Kingdom

Email: info@tokko.co.uk
Telephone: 01582 544990

Definitions

Personal Data means any information relating to an identified or identifiable natural person.

Usage Data means data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

Cookies are small files placed on your device by a website, containing details of your browsing history on that website among other uses.

You means the individual accessing or using the Service.

Information We Collect

Personal Data

When you use our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

Name
Email address
Telephone number
Address, city, and postal code
Information provided through contact forms and volunteer application forms

Usage Data

We automatically collect certain information when you visit, use, or navigate our website. This Usage Data may include information such as your device’s Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Information from Contact and Volunteer Forms

We collect information you provide when submitting enquiries through our contact forms or when applying to volunteer with us. This may include your name, contact details, and any other information you choose to provide in your message or application.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. These technologies help us analyse how visitors use our website so we can improve its performance and your experience.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences or filling in forms.

Analytics Cookies: We use analytics services to help us understand how visitors interact with our website. These cookies collect information about your use of the website, including which pages you visit most often and any error messages you receive. This information helps us improve how our website works.

Functionality Cookies: These cookies allow the website to remember choices you make and provide enhanced, more personalised features.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Legal Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as when you submit a contact form or volunteer application.

Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights. This includes analysing website usage to improve our services.

Legal Obligation: Where we need to comply with a legal obligation.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide and maintain our Service
To respond to your enquiries and requests submitted through contact forms
To process volunteer applications
To notify you about changes to our Service
To analyse usage patterns and improve our website
To provide you with news and information about our activities (where you have consented)
To comply with legal obligations

Sharing Your Personal Data

We may share your personal information in the following circumstances:

With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting and analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

For Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain it for longer periods.

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Right of Access: You have the right to request copies of your personal data.

Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object: You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk).

Data Security

The security of your personal data is important to us. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our systems.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Tokko Ltd
7 Gordon Street
Luton, LU1 2QP
United Kingdom